Terms of service

Last updated: October 2026

General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you enter into with us as the supplier (Ludwig Artzt GmbH) via the website artztneuro.com. Unless otherwise agreed, the inclusion of any terms and conditions of your own that you may use is hereby excluded.

(2) A ‘consumer’ within the meaning of the provisions below is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. An ‘entrepreneur’ is any natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, is acting in the course of their self-employed professional or commercial activity.

§ 2 Accessibility

(1) In accordance with Section 14(1)(2) in conjunction with Annex 3(1) of the BFSG, we provide information on how our website and our e-commerce services comply with the accessibility requirements of the relevant regulation (BFSGV). This information can be accessed via a separate, appropriately labelled button (e.g. ‘Accessibility Statement’ or similar) on our website and includes, in particular, the following points:

• a description of the applicable accessibility requirements;
• a general description of the service in an accessible format;
• descriptions and explanations necessary for understanding how the service is provided;
• a description of how the service meets the relevant accessibility requirements.

(2) The contact details of the competent market surveillance authority are as follows:

State Market Surveillance Authority for the Accessibility of Products and Services – Public-Law Institution (MLBF AöR)

Carl-Miller-Str. 6
39112 Magdeburg
Telephone: +49 391 567 6970
Email: kontakt@mlbf-barrierefrei.de

(3) We may use artificial intelligence (AI) and specialised tools to implement accessibility requirements on our website. This is intended to accommodate a wide range of potential disabilities, including visual, auditory, physical, speech, cognitive and neurological impairments. Further details can be found by clicking the separate, appropriately labelled button on our website referred to in paragraph 1.

(4) Our website and our e-commerce services are considered accessible if they can be found, accessed and used by people with disabilities in the usual manner, without undue difficulty and, in principle, without the need for assistance from others.

(5)Measures to implement the accessibility requirements include, for example, clearly distinguishable font sizes and sufficient colour contrast, navigability via mouse and keyboard, alternative text for images, subtitles and audio descriptions in videos (where videos are embedded on the website), language that is easy to read and understand, compatibility with all common screen readers, and customisable display options for various devices (smartphones, tablets, desktop computers, etc.).

§ 3 Formation of the Contract

(1) The subject matter of the contract is the sale of goods, including digital content (data created and made available in digital form).

(2) Simply by listing the relevant product on our website, we are making you a binding offer to conclude a contract via the online shopping basket system on the terms specified in the product description.

(3) The contract is concluded via the online shopping basket system as follows:
The goods you intend to purchase are placed in the ‘shopping basket’. You can access the ‘shopping basket’ via the relevant button in the navigation bar and make changes there at any time.
After clicking the ‘Checkout’ or ‘Proceed to Order’ button (or similar label) and entering your personal details as well as the payment and delivery terms, the order details will finally be displayed to you as an order summary.

If you choose an instant payment system (e.g. PayPal (Express/Plus/Checkout), Amazon Pay, Sofort) as your payment method, you will either be taken to the order summary page in our online shop or redirected to the website of the instant payment system provider.
If you are redirected to the relevant instant payment system, you must make the appropriate selection or enter your details there. Finally, the order details will be displayed as an order summary on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting your order, you have the option to check the details in the order summary once more, make changes (including via your web browser’s ‘back’ function) or cancel the order.

By submitting the order via the relevant button (‘place order subject to payment’, ‘buy’ / ‘buy now’, ‘order subject to charge’, ‘pay’ / ‘pay now’ or similar wording), you legally and bindingly accept the offer, thereby concluding the contract.

(4) Your enquiries regarding the preparation of a quotation are non-binding on your part. We will provide you with a binding quotation in writing (e.g. by email), which you may accept within 5 days (unless a different deadline is specified in the relevant quotation).

(5) The processing of the order and the transmission of all information required in connection with the conclusion of the contract are carried out partly automatically via email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically guaranteed and, in particular, that it is not blocked by spam filters.

(1) The digital content on offer is protected by copyright. For every item of digital content purchased from us, you will receive a licence from the relevant licensor. The nature and scope of the licence are set out in the licence terms specified in the relevant offer.

§ 5 Conclusion of the contract for courses

(1) The subject matter of the contract is the delivery of courses.

Our online offers are non-binding and do not constitute a binding offer to conclude a contract.

(2) You may submit a binding offer (order) via the online shopping basket system.
The courses you intend to book are placed in the ‘shopping basket’. You can access the ‘shopping basket’ via the relevant button in the navigation bar and make changes there at any time. After clicking the ‘Checkout’ or ‘Proceed to Order’ button (or similar label) and entering your personal details and payment details, the order details will be displayed to you as an order summary. Before submitting your order, you have the opportunity to check all the details again, make changes (including via your web browser’s ‘Back’ function) or cancel the order. By submitting your order via the relevant button, you are making a binding offer to us. You will first receive an automatic email confirming receipt of your order; this does not yet constitute the conclusion of a contract.

(3) Acceptance of the offer (and thus the conclusion of the contract) takes place within 2 days by means of a written confirmation (e.g. by email), in which your booking is confirmed (booking confirmation). Should you not have received such a message, you are no longer bound by your booking. In this case, any payments already made will be refunded without delay.

(4) The processing of the order and the transmission of all information required in connection with the conclusion of the contract are carried out partly automatically via email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically guaranteed and, in particular, that it is not blocked by spam filters.

§ 6 Provision of Services for Courses

(1) Courses will be held in the form described in the respective course descriptions on the agreed dates.

(2) Where the running of the courses depends on the number of participants, the minimum number of participants is specified in the respective course description.
If the minimum number of participants is not reached, we shall inform you in writing (e.g. by email) no later than 7 days before the course begins that the booked course will not take place. In this case, any fees already paid shall be refunded without delay.

(3) In the event of the cancellation of a single session due to the course leader’s last-minute absence through illness or for any other valid reason, any fees already paid will be refunded without delay.
For courses comprising several sessions, should a session be cancelled due to the course leader’s last-minute absence through illness or for any other valid reason, the cancelled session will be rescheduled for an alternative date.

(4) In connection with the use of course rooms and premises, you must comply with the house rules displayed on the premises. You must follow our instructions or those of the course instructor.

§ 7 Substitute participants

You may nominate a substitute participant at any time before the course begins. There is no charge for this change of booking.