Refund policy
Latest version: October 2026
I. Cancellation policy for consumers in respect of contracts for the supply of goods
Consumers, i.e. any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor in the course of their independent professional activity, and whose contractual declaration relates to a contract for the supply of goods, have a statutory right of cancellation in accordance with the following provisions:
Cancellation Policy
Right of Cancellation
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item of goods.
To exercise your right of withdrawal, you must inform us, Ludwig Artzt GmbH Produkte für Sport und Gesundheit, Schiesheck 5, 65599 Dornburg, Tel. +49 6436 944930, Fax: +49 6436 9449333, email: info@artzt.eu) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, a fax or an email). You may use the withdrawal form for this purpose, although this is not mandatory. You can find it permanently in the footer of our website under ‘Withdraw from the contract’.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall refund all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without delay and, in any event, no later than 14 days from the day on which you notified us of your withdrawal from this contract. The deadline is met if you post the goods before the 14-day period expires. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that goes beyond what is necessary to ascertain their condition, characteristics and functioning.
Exclusions or grounds for withdrawal
The right of withdrawal does not apply to contracts
- for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs;
- for the supply of goods which are liable to deteriorate rapidly or whose expiry date would be exceeded rapidly;
- for the supply of alcoholic beverages where the price was agreed at the time the contract was concluded, but which cannot be supplied until at least 30 days after the contract was concluded and whose current value depends on market fluctuations over which the trader has no control;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return, provided that the seal has been broken after delivery;
- for the supply of goods where, due to their nature, they have become inseparably mixed with other goods after delivery;
- for the supply of audio or video recordings or computer software in sealed packaging, provided that the seal has been broken after delivery.
End of the cancellation policy
II. Cancellation policy for contracts relating to the supply of data which is not stored on a tangible medium and is created and made available in digital form.
Consumers, i.e. any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor related to their self-employed professional activity, and whose contractual declaration relates to a contract for the supply of data without a physical data carrier, which is created and made available in digital form, have a statutory right of withdrawal in accordance with the following provisions:
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the date on which the contract was concluded.
To exercise your right of withdrawal, you must inform us (Ludwig Artzt GmbH, Schiesheck 5, 65599 Dornburg, Tel.: +49 6436 944930, Fax: +49 6436 9449333, Email: info@artzt.eu) by means of a clear statement (e.g. a letter sent by post, a fax or an email) of your decision to withdraw from this contract. You may use the withdrawal form for this purpose; however, this is not mandatory. You can find it permanently in the footer of our website under ‘Withdraw from the contract’.
To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall refund all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.
End of the Cancellation Policy
III Cancellation Policy for Service Contracts
Consumers, i.e. any natural person who enters into a legal transaction for purposes which are predominantly neither commercial nor related to their self-employed professional activity, and whose contractual declaration is directed towards the provision of services, have a statutory right of cancellation in accordance with the following provisions:
Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the date the contract is concluded.
To exercise your right of withdrawal, you must inform us (Ludwig Artzt GmbH, Schiesheck 5, 65599 Dornburg, Tel.: +49 6436 944930, Fax: +49 6436 9449333, Email: info@artzt.eu) by means of a clear statement (e.g. a letter sent by post, a fax or an email) of your decision to withdraw from this contract. You may use the withdrawal form for this purpose; however, this is not mandatory. You can find it at any time in the footer of our website under ‘Withdraw from the contract’.
To meet the withdrawal deadline, it is sufficient for you to send notification of your exercise of the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we shall refund all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.
If you have requested that the services be provided during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time of your notification of the exercise of the right of withdrawal in respect of this contract, in relation to the total scope of the services provided for in the contract.